Shipping / Payment Info
What are your shipping policies?

Orders will be processed and shipped within 1-3 business days of the order date, excluding weekends & holidays. If you need an order expedited, please contact us. Currently, the shipping rate is a flat rate of $5.00.

What are your payment and return policies?

We accept Visa, Master Card, American Express and PayPal. For invitations and special event stationery orders, we will accept personal checks as well as credit cards. All packages shipped to NY will be charged 8.875% sales tax. Orders shipped out-of-state are not assessed sales tax.

If you are not satisfied for any reason, simply return the item to us in its original packaging & condition within 7 days of receipt and we’ll be happy to make an exchange or issue a refund. Shipping costs are non-refundable unless the product arrived damaged. Once we receive the item, we will promptly issue a refund to the credit card used for purchase.

Do you ship abroad?

At this time, we only ship to addresses within the continental U.S., Alaska and Hawaii. If you are located outside of the U.S. and would like to place an order, please email us with your order at info@twinklecards.com and we will determine the shipping rate/process your order.

Design Your Own Card Feature
Can I design more than 1 card?

At this time, only one custom card may be designed per transaction. However, there are options:

*If you’d like to purchase multiple cards with different designs, simply (1) design your first card, (2) complete the checkout process with the desired quantity, and (3) email custom@twinklecards.com with the name on the order, the 3 flower colors, your personalized message, whether you’d like to include the leather cord, and envelope color.

*If you’d like to purchase multiple cards of the same design, simply adjust the quantity at checkout.

What kind of card stock is used?

We use a very thick luxurious card stock (110#) with a textured finish. This stock comes from one of the oldest paper mills in Italy. This particular stock is very popular with letterpress designs given its thickness and cotton content.

What if I want to add a message that is longer than 18 characters?

18 characters (including symbols and spaces) is the recommended maximum. We can extend your message by an additional 5 character but that is the absolute maximum. Should you want a longer message, simply type “custom message” in the field and email us with your desired message.

Do you have any design recommendations or helpful tips?

All the designing is really up to you. But we do have some helpful tips to share:

1) Choose 3 of the same color flower or, have some fun and create a colorful bouquet with different colored flowers. If you choose to pick different colored flowers, try to match the color of the flower center. This is a nice way to “hold together” your bouquet.

2) Green is always a nice choice for the envelope since it complements the green flower stems. The natural white (textured finish) is a perfect match with the card given that it comes from the same manufacturer.

3) When choosing the ink color, pick one that matches your bouquet. Green is always a great choice as it complements the green flower stem.

4) The fire-polished glass beads come in two different types of finish (opaque and translucent). This may be hard to see from the images so please keep in mind that the two opaque color options at this time are turquoise and coral red.

How come I’m having a problem with the checkout feature in the Design Your Card section?

You must click “Finish & SAVE” before clicking the “Add To Cart” button. If you’re prompted by your computer to OPEN or SAVE the jpeg file, make sure you select SAVE.

General Product Information
Are the cards safe to mail?

Yes, all our cards are safe to mail (with the exception of our “Wedding Sachet” design given it exceeds the ¼” max thickness per USPS guidelines). However, when possible, we recommend hand-delivering given the delicate nature of handcrafted cards.

What kinds of materials are used?

We pride ourselves on the quality of the design materials we use. Many of our cards are embellished with hand-applied Swarovski crystals or hand-beaded flowers, which are made with imported fire-polished glass beads from Japan and Czech Republic. But we don’t stop there. We’ve also selected the finest card stock (luxuriously thick 110# stock) from one of the oldest paper mills in Italy and a large assortment of handmade Japanese and Thai papers. While the embellishments may appear delicate, they are securely applied to the cards with industrial strength adhesives (used by jewelry manufacturers).

Weddings & Special Events Stationery